We want you to feel good about your purchase from Botanist Seeds. If something isn’t right, we’ll work with you to make it right using the guidelines below. This policy applies to U.S. customers and U.S. deliveries.
The 30-Day Return Window
We accept returns on orders within 30 days of the delivery date. To be eligible for a refund, please follow these steps:
- Step 1: Request Authorization. Reach out to our support team to start your return. We’ll issue you a Return Authorization. Please note that we cannot process refunds for packages that arrive without prior notice or authorization.
- Step 2: Prep Your Package. Place the items securely in their original packaging if possible. To ensure the carrier routes it correctly, please peel off or completely cover the original shipping label.
- Step 3: Label & Ship. Affix the shipping label provided by our team to the outside of the box. Once attached, simply drop the package off at any authorized carrier location.
Refund Processing
Once our warehouse confirms the receipt of your returned items, we will initiate a refund to your original payment method.
- Shipping Charges: Please note that original shipping costs are non-refundable and will be deducted from your total refund amount.
- Credit Card Timelines: Please allow up to 10 business days for the credit to appear on your statement. While we process the refund on our end immediately, banks and credit card issuers often require this window to finalize the transaction.
- Other Payment Methods: Refunds for alternative payment methods may be processed more quickly. If you have questions regarding a specific service, feel free to reach out.
Late or Missing Refunds
If you haven’t received your refund after the 10-business-day window, we kindly ask that you check with your bank or credit card company first. It is common for financial institutions to have a processing delay before a refund is officially posted to your account balance. Often, the funds are “pending” but not yet visible.
If you have already contacted your bank and still have not received your funds, please reach out to us at contactus@botanistseeds.com. We will be happy to provide you with the transaction details or investigate the delay from our side. To help us resolve this quickly, please include the following in your message:
- Order Number: (found in your original confirmation email)
- Full Name: used for the order
- Date of Return Shipment: the date you dropped off your return parcel
Damaged or Compromised Seeds
We understand how disappointing it is to receive a damaged shipment. If your seeds arrive crushed or compromised, there is no need to mail them back to us. We want to get you growing as quickly as possible.
To receive a replacement, please follow these simple steps:
- Take a Photo: Capture a clear image of the damaged seeds and the original packaging.
- Contact Us: Send the photo and your Order Number to our support team at contactus@botanistseeds.com or through our Contact Us page.
- Grow On: Once we verify the damage, we will dispatch a replacement order immediately at no additional cost to you.
