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We’re here to help with orders, shipping questions, germination tips, and anything else Botanist Seeds-related. Send us a message and we’ll get back to you as soon as possible.
Frequently Asked Questions
What should I do if my tracking says "Delivered" but I haven't received my package?
It can be stressful when a package is marked as delivered but isn’t in your mailbox, but these situations often resolve themselves with a little bit of patience. We recommend waiting twenty-four hours after a “delivered” status appears, as USPS occasionally scans packages prematurely while they are still on the delivery vehicle. If your seeds still haven’t arrived after you have checked with neighbors and your local post office, please contact us so we can investigate the matter and assist you in filing a official claim.
How do I request a return or a refund for my order?
If you find that you are unsatisfied with your purchase for any reason, we accept returns on unopened items within thirty days of the delivery date. It is essential that you contact our support team to receive a formal Return Authorization before mailing anything back, as we utilize a dedicated processing center that differs from our corporate or shipping addresses. Once our team has received and inspected the returned items, we will issue a refund to your original payment method, though please keep in mind that initial shipping charges are non-refundable and will be deducted from the total.
What should I do if my seeds fail to germinate?
We take great pride in the viability of our seeds and want every grower to see successful sprouts in their garden. If your seeds fail to germinate, please reach out to us with your order details and a brief summary of the specific method you used to start them. While we cannot account for every unique environmental variable in your grow space, we are committed to being a supportive partner in your cultivation journey and will work with you to find a fair resolution, which may include a replacement or store credit to ensure you get your garden started.
Can I modify or cancel my order after it has been placed?
Our warehouse team moves quickly to get your genetics on their way, which means there is a very narrow window to modify an order once it has been submitted. You generally have about one hour after purchase to request a change or cancellation by emailing our support team with your order number clearly stated in the subject line. Please be aware that once a tracking number has been generated or the package has been handed over to USPS, the order is considered final and can no longer be altered or intercepted.
Why am I unable to complete my order at checkout?
Checkout errors are most commonly the result of a mismatch between the billing address entered and the one your bank has on file, so please ensure your details are exact and match your statement. Additionally, some financial institutions may place temporary security holds on garden-related transactions, and a quick call to your bank can often clear the way for a successful purchase. If you continue to experience technical difficulties, clearing your browser’s cache or attempting the purchase from a different device usually solves the issue, but you can always reach out to our team with a screenshot of the error for further troubleshooting.
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